Configuring Email Auto
Responders
What is an Email Auto
Responder?
Email auto responders will automatically send a customized
auto response (that you compose) to any visitor whom emails the address
configured with one. More specifically, automated responses are sometimes
used to send additional information about your service or product by having
a visitor email something like moreinfo.
In most other cases, they are used to send a 'courtesy
reply' to anyone whom sends a query to your companies main email address.
When visitors email this address, they receive a response
such as:
Thanks for contacting our company! Someone will be
returning a response to your question soon. If you require immediate
assistance, please call . Thanks!), and so forth.
To create an autoresponder, just click on "Add autoresponder" in your
control panels mail menu.
In the Email box, type the username you want to use for your
Autoresponder. This will be the email address that visitor's click on to
access the autoresponder. If you think you may set up more than one
autoresponder, it is helpful to choose a username that is descriptive.
For example, january_specials
.
The mailto link you will place on your site will be
january_specials.
Fill in the "from" and "subject" boxes, then place the information you
want to send in the body area. Do not use html tags in an autoresponder.
They will only accept plain text.
When you are finished, just click the Create button, and your autoresponder
is ready to go
There are two types of Auto Responders:
The silent Auto Responder:
In this case, you configure the responder to send the desired information
when it's emailed, however you 'do not' receive copies of
the inquiries that people originally sent.
This method is typically used if you have a product
and want people to email an address for additional information on it.
You simply tell them to email moreinfo, and
they receive additional information on it.
Again, you 'will not' receive receipts of the visitors
emailing the auto responder. If you want to do this, please read the next
paragraph.
The Auto Responder that sends you the original
inquiry:
In this case, the auto responder is setup to work with a (currently
configured pop email account). Now, the sender receives your
automated response, and you receive their 'original inquiry'.
If you want to receive the "Incoming Inquiries" in
addition to sending the automated response, then add an email address, which
is "already" configured as a "pop email account."
If you "do not" wish to receive the
original incoming inquiry, then simply enter a name, which "Is Not"
configured as one of your existing pop mail accounts.
If at anytime you want to update, edit, or delete an auto response, simply
go back into "Auto responders" and you'll see the current responders
configured, as well as options beside each of them to change or delete.
